Ulyanova Natalya Viktorovna

MOU secondary school No. 3, Raduzhny, Khanty-Mansiysk district

Educational psychologist

Confidence training.

Lesson 1

Developing self-confidence starts with

eliminating the demon called fear;

this demon sits on a man's shoulder and

whispers to him: "You can't do this..."

N. Hill. Law of Success

Target: Creating conditions for finding your strengths, training confident behavior in a situation of public speaking.

Equipment :

1. Tape recorder.

Recordings of calm music (sounds of nature).

Planks format A 4.

Colored crayons, colored pencils.

Sheets of paper A 4.

Cards with incomplete phrases.

Running time: 90 minutes.

Age: 13-15 years (participants of the scientific and practical conference).

Lesson progress

Greetings to the participants of the training. Message about the goals of the planned work. Development of rules for working in a group.

Mini lecture.

Confident behavior is a collective concept that includes various states. It:

goal-oriented: a confident person quite accurately represents his goals and builds his own actions in such a way that they allow him to get closer to the intended goals. However, they should be: realistic, specific and positive;

focused on overcoming emerging obstacles, and not on experiencing them: a confident person is able to change the style of his communication, depending on which interlocutors he contacts and in what conditions this happens.

flexible, implying an adequate response to a rapidly changing environment;

socially oriented - aimed at building constructive relationships with others: the movement "towards people." Such a person strives to establish harmonious relationships with others based on trust, mutual understanding and cooperation.

combining spontaneity with the possibility of arbitrariness of arbitrary regulation, i.e. such a person does not seek to constantly suppress his emotions and feelings, allows himself to openly express them. But if necessary, he is ready to take them under control;

persistent, but not turning into aggressive: a person makes efforts to achieve his goals, but does this, if possible, not to the detriment of the interests of other people, but is ready to defend his interests very tough and go into conflict only for objective reasons. It is preferable for him not to go on principle, but to resolve the conflict flexibly.

creative: a person who exhibits confident behavior does not waste energy on fighting anyone or anything, but instead creates what he sees fit

Thus: “Self-confidence is understood as the ability of a person to put forward and implement their own goals, needs, desires, claims, interests, feelings in relation to their environment”

(Starshenbaum, 2006, p. 92).

Confident people are characterized by:

independence;

self-sufficiency.

External signs of a confident person:

looks calm;

carries himself with dignity;

open look;

even posture;

A confident person can:

defend your position peacefully;

speak frankly without hostility or self-defence;

stand up for your rights without violating the rights of others. This is direct, open behavior, not intended to harm others.

Practical part.

Exercise "Repeat after me"

Acquaintance, warm-up. The exercise allows you to remember the names of the participants.

Instruction: The participant who starts the exercise tells the group his name and accompanies it with some simple movement. All participants repeat his name and movements.

Exercise "Drawing in a circle."

The psychological meaning of the exercise.

Removal of psychophysical stress, group cohesion.

Instruction: take a sheet of white paper and choose the color of the pencil that is most pleasing to you. As soon as you hear the signal (clapping your hands), start drawing whatever you want. By cotton, pass your sheet along with a pencil to the neighbor on the left, he finishes drawing. Then further in a circle until the sheet returns back to the owner.

Maybe one of you wants to add to your drawing, or maybe change something in it or draw a new one?

Analysis :

1. Did you like what happened?

3. Was it difficult to support the theme of the other person's drawing?

Exercise "Frankly"

The psychological meaning of the exercise.

Strengthening group trust in others, relieving internal tension, fears, creating a situation of frankness.

Material: cards with incomplete sentences.

Instruction: There is a stack of cards in front of you. Now each of you will go out in turn and take one card each, on which an unfinished phrase is written. You need to immediately, without hesitation, finish the phrase. Try to be as frank and sincere as possible. If the group members feel the insincerity of any of the participants, he will have to take another card with a new text and answer again.

To be honest, when I think about the upcoming lesson...

Frankly speaking, when I get ready for the lessons

To be honest, when I get home...

To be honest, when I'm worried...

To be honest, when I come to class...

To be honest, when I talk to my parents...

To be frank, when parents gather for a meeting at school...

To be honest, when I'm preparing for a public speaking...

To be honest, when I look into the hall and see a lot of people…

To be honest, when my performance was over...

To be honest, I miss...

Analysis:

1. Was it difficult to complete the suggested phrases?

2. Did you learn anything new about your fellow band members?

3. Have you learned something new about yourself?

4. What are your life's most important goals at the moment?

Name Parsing Exercise

The psychological meaning of the exercise.

Providing an opportunity for self-presentation.

Material: sheets of A4 paper, colored pencils.

Instruction: Participants are invited to spell their name and pick up words that begin with each of these letters that characterize them. 4-5 minutes are given for reflection. Then everyone calls his name and the characteristics that he managed to come up with.

Here's how, for example, the name "Victoria" might look like:

B - polite

I - interesting

K - beautiful

T - mysterious

Oh - charming

R. - different

I - resourceful

Analysis:

Was it difficult to find characteristics?

Who would like to add other characteristics that are very suitable for you, but their names do not begin with the letters that go into the name?

Exercise "Well done!"

The psychological meaning of the exercise.

Formation of confident behavior in times of stress.

Instruction: You need to divide into two groups according to the principle: external - internal. Form an inner and outer circle. Participants in the outer circle must find a partner from the inner; stand opposite each other and, on a signal, take turns talking about your achievements. The one who listens bends his fingers and utters a phrase for each achievement of the partner: “And you are great! Once! And you are great! Two!" Etc. If you think only bad things about yourself, still courageously assert only good things about yourself.

If any of you feel embarrassed or insecure while doing this exercise, say to yourself: "I love myself, I am unique and one of a kind!"

Whenever negative assessments come to your mind, remember that you still need to develop and develop naturally, you cannot be perfect yet.

On a signal, the inner circle stays where it is, while the members of the outer circle take a step and change partners. The game continues.

Analysis:

1. How many good things did you remember about yourself and about yourself?

2. Do you sometimes say to yourself, "I'm good at this?"

3. What have you learned from your partner?

The psychological meaning of the exercise.

Creating conditions for finding your strengths, training confident behavior in a situation of public presentation.

Material: sheets of A4 paper, pencils.

Instruction: Participants need to prepare and provide a recommendation in order to be accepted into a closed elite club. Prepare such a recommendation for yourself. It should reflect your main advantages, strengths, present yourself as worthy to be in the "elite club". It is up to the participants to decide what exactly to pay attention to, but they should be reminded that it should be about real, not fictional facts and virtues.

Analysis :

1. What presentations are best remembered for what exactly?

2. If someone has difficulties, what are they connected with, how can they be overcome?

Exercise "Abstract painting"

The psychological meaning of the exercise.

At the stage of creating drawings, the creativity of the participants is trained, at the presentation stage - confident behavior in the situation of presenting the results of their work to the public.

Material: sheets A4 paper, colored pencils.

Instruction: Participants receive a sheet of A4 paper. They are asked to take a pencil or felt-tip pen, close their eyes and paint this sheet in such a way that there is no free space left on it, the pencil has been in all corners (1-2 minutes). Then the participants are asked to open their eyes, look closely at the resulting scribbles, think of what they look like, and draw them in such a way that a meaningful image comes out (6-10 minutes). The final stage is the presentation by the authors of their work in front of the group (1 minute for each person).

Analysis:

What drawings are remembered, seemed the most interesting, what exactly?

What psychological qualities are required to successfully cope with such a task?

Where in life will these qualities come in handy?

Exercise "on the track" - "Circle of confidence"

Imagine an invisible circle with a diameter of 60 centimeters on the floor about half a meter away from you.

Come into this circle and remember the great time when you were on the "wave of success." In this situation, all your abilities were maximally manifested. Everything was fine, good luck accompanied you.

Develop a complete visual, auditory and kinesthetic picture of this state. Mark for yourself and remember how you see, hear and feel the world around you in a situation of success. As usual, your voice sounds confident, how stable and proud your posture is. Imagine yourself at your best.

Return from the circle to a neutral state. Remember the complex in the Circle of Confidence. This complex will be the key to confidence and calmness when you need them.

When a special situation arises that requires confidence, enter your thoughts into this circle. Like stepping into a picture of yourself.

IY . Closing remarks by the moderator. Summarizing. Wishes to all present. Discussion. Issuing recommendations.

Look at your audience from a different perspective:

imagine that these are not demanding listeners who will now evaluate your report, but your classmates, who will also have to speak soon, that they are as nervous as you are and you have no reason to be afraid of them.

imagine that these are your old friends whom you have not seen for ten years. At the same time, look at the listeners with such an expression on your face, as if trying to remember where you might have seen them before. Listeners will take this as a friendly and slightly personal expression.

talk to the same person all the time.

Choose one person from the entire audience and dedicate your speech to him.

When someone else asks you a question, switch to it, but imagine that the two of you are casually talking at recess.

and of course it is very important to be prepared for the presentation (know the material, use visuals).

List of literature used in compiling the summary:

Alieva M.A. and others. I build my own life. SPb., 2000

Alberti R., Emmons M. Self-assertive behavior. SPb., 1998

Gretsov A. G. Communication training for teenagers. SPb., 2005

Gretsov A. G. Training of confident behavior. SPb., 2008

Smith M. Self-confidence training. SPb., 1997

Fopel K. How to teach children to cooperate? Psychological games and exercises. M., 2000

Content:

Self-doubt is not a terrible vice. It would seem that something terrible will happen if, because of her, you refuse to try yourself in new job or meet someone you like. What if it would turn out that this work is the vocation of a lifetime, and the person is your destiny? you will never know because you were insecure and didn't take your chance. If you count how many losses in life occur due to indecision and timidity, you can be horrified. Doubts devour everything - money, energy, love, success. Only regrets about unfulfilled dreams and unrealized opportunities remain.

But all this is never too late to change. To do this, you just need to become a confident person. By using simple self-confidence training, which consists of simple exercises, you can better know yourself.

Confidence is born precisely from knowing your capabilities and yourself.

The purpose of the training: to explore and know yourself, self-improvement, personal and professional growth, self-knowledge and therapy, revealing one's undisclosed potential.

Training objectives:

• learn to live brightly and joyfully, fulfilling your cherished dreams;
• learn to open and realize your habits and outlook on life;
• find out your true nature;
• with absolute confidence to feel in any situation;
• understand how to deal with shyness and anxiety;
• confidently maintain a conversation and business negotiations;
• easy to perform in front of a large crowd of people;
• not be afraid to take risks.

"How I see myself, how I will be in the future"

The purpose of the training exercise: to learn to develop an objective self-assessment of oneself, to learn to focus on the result that needs to be achieved.

This exercise should be done in a group. You need to take a piece of paper, pencils and draw the way you see yourself. The more colorful the drawing, the better. Draw important elements of your life: hobbies, hobbies, beloved pet, etc. After that, all the leaves need to be collected and mixed, after which everyone shares their impressions about each drawing.

Using a piece of paper and pencils, draw yourself again, but only now in the future. It is necessary to say aloud a kind of "defense" of the drawing.

“If that happened… then I would do…”

The purpose of the training exercise: to develop a quick response to various conflict situations.

The exercise is carried out in a group in a circle. One person comes up with a conflict situation (for example: “If my wallet was stolen on the bus ...”), and the second expresses his reaction to it (for example: “... I would start screaming, call the police”).

"Wings of Confidence"

The purpose of the training exercise: to discover new energy opportunities.

You need to sit or lie down comfortably and consciously generate the sensations that you associate with confidence. To do this, you need to rummage through your memory, remember and relive several situations in which you felt very confident. Usually in such cases there is a feeling that wings have grown behind the back. The person straightens his back, straightens his shoulders and confidently looks into the eyes of others. At the same time, control of the situation increases and coordination of movements improves. you are an absolutely confident person.

"The most charming and attractive"

The purpose of the training exercise: to love yourself and learn to be liberated.

Exercise for women is well known, but very effective. Everyone needs to take a small mirror with them. All trainees are required to stand in a circle. At first, everyone gives each other at least three compliments. After that, each participant tells the audience about her 3 qualities for which she can be loved. The last quality should affect appearance and is said in front of a mirror.

If you do this exercise at home regularly, you can get stunning results.

"Searching for Real Hope"

The purpose of the training exercise: to assess your real capabilities.

Throughout the week, you need to pay attention to all situations where you are faced with empty dreams, and when you are faced with real hope (regardless of their size).

For instance:

• in the afternoon, the thought comes to you that it would be nice to sign up for a sports club or go for a run, after which you get distracted and forget about it;
• standing on the scales in the middle of the day, you think it's time to lose weight, and during dinner you refuse the pie;
• your friend constantly tells everyone what car he wants to buy, without having the funds and doing nothing to change it;
• a friend declares that she wants to quit smoking for 5 years already, but does nothing;
• every day you think about learning English or enrolling in advanced training courses, and you don’t even make a single necessary phone call for this.

You need to make a list. At the end of the week, read it carefully and ask yourself the following questions:

1. How do I feel about people living in empty dreams?
2. What kind of response do people get from others who use real hopes?
3. What do people focus on in the first and second situation?
4. Which hopes are real and which are empty?

"Autopilot"

The purpose of the training exercise is to realize your true aspirations and increase self-confidence.

Each participant in the training should think about how he would like to be: how to behave, how to dress, what attitude should be towards himself and others, in what environment to rotate, etc. Taking into account all this, it is necessary to draw up a consistent program for your own " autopilot." It must be written according to a certain scheme. For example: "I'm confident, I'm good." After completing the program, each in turn reads it aloud in such a way that others have the feeling that this person really is like that.

Using these simple 6 exercises, you will easily discover new energy opportunities for yourself. An insecure person spends a lot of energy on fear, anxiety, resentment and anger, instead of using it to achieve goals. Learn to apply this energy in the directions you need, life will become much easier and more fun. you will discover more and more new horizons! You just need to cast aside all doubts and head towards the confidence that will fill your body with energy and your heart with joy.

Get up from your seats

Description

The participants sit in a circle. The leader “throws out” any number of fingers on his hands. As many participants must rise at the same time as the number of fingers shown. It is impossible to agree in advance on how to perform the exercise.

The meaning of the exercise

Training of decisiveness, the ability to intuitively understand the intentions of other people and coordinate their actions with them, the development of a flexible response to changing circumstances, as well as mindfulness.

Discussion

Who was guided by what, when making decisions, at what moment should he get up, and at what moment should he remain in place? Who took the initiative and who was afraid (perhaps never getting up)?

jugglers

Description

Participants stand in a circle, they are given 3-5 balls at the same time (you can also use lumps of crumpled paper sheets).

The task is to simultaneously throw all these balls in such a way that none of them fall to the floor. The time that can be held in this way is fixed. It is interesting to organize a competition between several teams, which one will last longer.

The meaning of the exercise

Development of the ability to adequately respond to a rapidly changing situation, reaction speed, dexterity. Physical warm-up, activation of participants.

Discussion

What qualities, besides dexterity, from the point of view of the participants predetermined success in this game? Is it necessary to coordinate joint actions with other participants, or is it each "for himself"?

Owl

Description

One of the participants - the driver - depicts an "owl", which guards its prey in the daytime. But, being a night bird, it does not see anything in bright sunlight (the eyes of the driver are closed or tied) and therefore cannot fly (it is forbidden to leave your place). "Production", which is depicted by 10-15 crumpled sheets of paper, lies at the feet of the driver. The rest of the participants are located around, depicting a flock of "day birds", and at the signal of the leader, they try to steal its "prey" from the "owl". The one who was caught by the "owl" is out of the game. In one attempt, only one piece of "prey" is allowed to be stolen. The participant who gets the most of these pieces wins and is awarded with applause.

The meaning of the exercise

Training in speed of reaction, observation, the ability to act in accordance with a rapidly changing situation.

Discussion

What qualities of the "owl" and "day birds" determined their success in this game? Where in real life Are these qualities in demand?

Running with a pencil

Description

Participants are divided into pairs. Each pair will need a pencil (you can also use a capped felt-tip pen or a retractable fountain pen). The couples stand near one of the walls of the room and each raise their own pencil, holding it between the index fingers of the partners' right hands. At the command of the leader, they begin to move to the opposite wall of the room, and then back, continuing to hold the pencil between their fingers. Whoever drops it is out of the game. The pair that covers the distance the fastest wins. You can modify the exercise: hold two pencils at the same time (one between the index fingers of the right, and the second - of the left hand), run along complex trajectories, in triplets, organize a relay race.

The meaning of the exercise

The exercise teaches you to coordinate your actions, as well as take the initiative, manage these actions. Develops a flexible response to a changing environment, determination. It is also a physical warm-up, activates the group, relieves tension.

Discussion

What qualities are most important for the successful completion of this exercise? What contributed to its implementation, and what, on the contrary, prevented it?

A train

Description

6-8 participants depict a “train”, standing in a column and putting their hands on the shoulders of the person in front. All but the first close their eyes. This "train" needs to pass through the obstacles that other participants represent. With a small number of players playing part of the obstacles can be depicted with the help of chairs. The task of the “train” is to proceed from one wall of the room to another, on the way, be sure to go around 3-4 obstacles in a circle (the leader indicating which ones) and not collide with the rest. Obstacles depicted with the help of other players (it is desirable that those that need to go around in a circle be from their number), when the “train cars” approach them at a dangerously close distance

may make warning sounds, such as starting to sing. The game is repeated several times to give everyone the opportunity to be both in the role of obstacles and as part of the "train". If there are many participants and the size of the room allows, you can make the games more dynamic by running two "trains" at the same time.

The meaning of the exercise

Cohesion, increasing mutual trust of participants, confidence training behavior, if necessary, to act in the absence of information, relying on partners. Development of the ability to coordinate joint actions. Physical workout.

Discussion

Whom did you like to be more - “locomotive”, “wagonmi”, obstacles; what is it connected with? What emotions did anyone have while moving as part of the “train”? What real life situations can this game be likened to?

Bifurcation

Description

Participants are given short description any conflict situation: for example, a teenage girl wants to go to a disco late in the evening, but her mother does not let her go there. One participant is invited to the role of one of the participants in the conflict, and two at once to the role of the second. The one who plays the role alone speaks the lines in the usual way, and those who are together speak word by word: one of them says one word, the other the next, etc. At the same time, they should have a coherent, logically coherent conversation . The game is repeated 3-4 times with different partners.

The meaning of the exercise

Teaching the skills of mutual understanding with a partner, "adjusting" to him in a conversation. Material for discussing strategies of behavior in conflict situations.

Discussion

What was the main difficulty of the game "two for one"? What qualities were required of them in order to get a really coherent conversation, would they be able to act together as a single interlocutor? What ways of behavior in conflicts were demonstrated: passive justification, aggressive attack of the interlocutor, ignoring his statements, “avoiding the topic”, etc.? In what real life situations related to conflicts, these ways of behavior are effective?

I succeed

Description

Participants take it in turns to stand up and talk about something they are particularly good at. Then they answer two questions:

How did they manage to learn this?

Where can this skill come in handy?

The meaning of the exercise

Creating conditions for self-presentation, acquaintance, increasing motivation to learn new activities. breaking psychological barriers between participants.

Discussion

What did each of you want to learn from what the other participants talked about? Which member surprised you? Made me look at it in a new way?

Just say no

Description

Participants are divided into two equal subgroups (with an odd number of them, the leader also participates in the exercise). Members of one subgroup stand in a circle facing outward, members of the second subgroup - in a circle of larger diameter facing the center, so that each of them is opposite the participant from the inner circle. Then each of the participants standing in the outer circle turns to the one opposite him with a request, and he refuses. At the same time, he should not begin to make excuses, explain the reasons for his refusal, apologize, explain the inappropriateness of the request or the impossibility of fulfilling it. You should refuse by simply saying “No,” “Unfortunately, I can’t,” “No, I won’t do it,” or using other similar phrases.

After that, the outer circle is shifted by one person relative to the inner one (that is, the composition of the couples changes), and now those

stands in the inner circle, they turn to the outer ones with regular requests, and they refuse. The circle shifts by one more person, the outer ones make a request to the inner ones, and this is repeated 6-8 times.

The meaning of the exercise

Demonstration that we can refuse to comply with the request without excuses and explanations of any reasons.

Discussion

What emotions arose when you had to ask and when you had to refuse? What was more difficult - to make requests and get rejected for them or to refuse them yourself, what is it connected with? A request is a form of influence that, unlike an order or demand, implies the possibility of refusal. What is the reason why people are often embarrassed to ask others for a request, and if they are asked with a request, they are embarrassed to refuse? Suppose the request is unacceptable for us and we still decide to refuse. When is it better to do it without giving reasons, as in this exercise, and when should a refusal be accompanied by an apology, explanation of its reasons, promises to fulfill the request later, etc.?

Gretsov A., Bedareva T. Psychological games for high school students and students

Self-confidence training

with teenagers.

Goals:to activate the internal resources of the teenager's personality to increase his self-esteem; development of self-confidence; awareness of self-worth.

Lesson 1.

Course progress.

Warm up.

Exercise: “Who do I feel like?”

The facilitator begins the phrase - the students finish.

If you are an animal, what kind?

Bird, tree, dishes, flower, month, season, day, drink, item of clothing, kitchen appliance, school supplies etc.

Preparatory stage.

one). Students write down the names of classmates whom they consider self-confident on pieces of paper and give them to the facilitator.

2). "Who considers himself a confident person?" - students take turns sitting on a chair standing in the center of the circle, proudly raising their heads.

3). Quiz: How confident are you?

Choose one of the suggested answers.

1. You found out that your friend spoke badly about you. How do you do:

a) look for an opportunity to find out the relationship;

b) stop communicating with him and will avoid meetings.

2. When you enter the bus, you are pushed roughly. You:

a) loudly protest;

b) silently trying to get forward4

e) wait until everyone enters, and then, if possible, go in yourself.

3 . The interlocutor defends the opposite of your point of view. You:

b) do not express your opinion, because you think that you will not be able to convince him;

e) defend your beliefs, trying to convince him and others.

4. You were late for the evening, conversation, meeting. All seats are already taken, except for one in the front row. You:

b) stand at the door and scold yourself for being late;

e) go to the first row without hesitation;

f) look around for a long time in search of another place, and then still sit in the first row.

Do you agree that others often take advantage of you:

Do you find it difficult to engage in conversation with strangers:

V You bought a defective item. Is it easy for you to return a purchase:

Is it possible to say that other people are more confident than you:

They demand a service from you that can bring you trouble. Is it easy for you to opt out of it:

You have the opportunity to speak with famous person. You:

e) use this opportunity;

e) do not use.

You need to make a phone call to some institution. You:

b) under any pretext avoid it;

c) call without hesitation;

f) call after long, painful hesitation.

You've been given an unfairly low rating. You:

b) silently experience;

d) argue with the teacher about this grade.

You don't understand explanations. You:

b) you will not ask yourself questions, because you are afraid to look stupid;

c) calmly ask a question immediately after the explanation;

d) ask a question after class, when you are alone with the teacher.

The people sitting next to you in the cinema talk loudly during the screening. You:

b) endure for a long time, and then break into a cry;

c) politely ask them to stop talking;

f) Be patient.

Someone climbs ahead of you out of turn. You:

b) swallowing an insult to yourself;

d) fight back.

Is it easy for you to enter into a conversation with a person of the opposite sex who is very attractive to you, you really like:

b) very difficult, don't know what to say;

d) I start with great difficulty, but then I “talk” and do not experience serious difficulties.

Can you bargain:

Do you get nervous when you make a presentation:

you are praised for Good work. You:

b) don't know what to say in response;

e) give thanks for the praise;

e) terribly embarrassed and barely audible mutter gratitude.

With a good knowledge of the subject, would you prefer to take a written or oral exam:

a) oral;

b) written;

c) I don't care, it won't affect my answer.

Let's calculate the scores. Answer a - 3 points, b - 0 points, c - 5 points, d - 2 points, e - 4 points, e - 1 point. Determine the total amount.

Grade: less than 12 points -strong self-doubt

12-32 points -low self confidence

33-60 - average level of self-confidence,

more than 60 points -very high level self-confidence.

The facilitator calls out the names of those whom the students called self-confident people. Then everyone who wants to motivate their choice, explaining what qualities confident people have. The facilitator writes these qualities on the board, after which a discussion is held: “The qualities of a self-confident person.”

Lesson 2.

The main content of the lesson.

So, let's start training confident behavior. Where do workouts usually begin? That's right, gymnastics. It's called psycho-gymnastics.

Depict (in front of a mirror) different emotional states - joy, anger, fear, pleasure, interest, and others. (The exercise is performed by those who wish).

And now I propose to depict a gait. (Performed by those who wish).

Exercise "Smile". Smiling is a sign of confidence!

Exercise "Aggressive - Confident - Unsure".

Exercise "Sayings". How to pronounce the phrase aggressive, confident and insecure?

1) Imagine that a friend (girlfriend) took a disk from you and did not return it within the promised time. How will you tell him about your dissatisfaction?

2) A friend promised to help in math and did not help without explaining the reasons.

3) The store sold you a low-quality product. How will you return it?

Final exercise Coat of arms and motto of a confident person.

Reflection of the lesson.